Privacy Policy

Introduction

Sera Protocol ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website sera.cx and use our services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

1.1 Information You Provide Directly

• Contact Information: Name, email address, phone number, and other contact details when you fill out forms or contact us
• Account Information: Information required for KYC/AML verification, including identity documents and proof of address
• Transaction Information: Details about transactions you conduct through our platform
• Communication Data: Messages, inquiries, and feedback you send us

1.2 Information Collected Automatically

• Device Information: IP address, browser type, operating system, and device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, and other browsing behavior
• Cookies and Tracking: We use cookies and similar technologies to track your activity and preferences
• Blockchain Data: Transaction data recorded on the blockchain (which is public by nature)

1.3 Information from Third Parties

We may receive information about you from our partners, including payment service providers, stablecoin issuers, and other service providers as necessary to provide our services.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our services
• To process transactions and send related information
• To comply with legal and regulatory obligations (KYC/AML)
• To prevent fraud, abuse, and other harmful activities
• To send promotional communications (with your consent)
• To respond to your inquiries and provide customer support
• To analyze usage patterns and improve user experience
• To enforce our Terms of Service and other agreements

3. Data Sharing and Disclosure

3.1 Service Providers

We share information with third-party service providers who assist us in operating our website and conducting our business, including payment processors, analytics providers, and hosting providers.

3.2 Legal Requirements

We may disclose your information when required by law or in response to legal process, such as subpoenas or court orders.

3.3 Business Transfers

If Sera is involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction.

3.4 Blockchain Transparency

Transaction information recorded on the blockchain is public and cannot be deleted or modified. This is inherent to blockchain technology.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal obligations)
• Portability: Request a copy of your information in a portable format
• Opt-Out: Opt out of marketing communications
• Cookie Control: Manage cookie preferences through your browser settings

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. The retention period may vary depending on the purpose of processing and applicable legal requirements.

7. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from your home country. By using our services, you consent to the transfer of your information to countries outside your country of residence.

8. Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites before providing your information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes your acceptance of the updated Privacy Policy.